New timetable for the Sensory Impairment Team drop-in service

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The Sensory Impairment Team provides support with:

    • Translating letters from English to BSL
    • Phoning and booking appointments
    • Advice with paying bills or finding out more information from service providers
    • Contacting any services or referring to an Equipment Officer for new equipment

The team is changing the locations for the service and there will be no more drop in sessions here at the Vassall Centre or at the old RNIB building in Bedminster.

The good news is there is now a drop in service in these new places and the new timetable is as follows:

Mondays 10am to 12 Noon at
Bristol Community Links South, Langhill Avenue, Avon, Bristol BS4 1TN

Wednesday 10am to 12 Noon at
Bristol Community Links North, Lanercost Road, Avon, Bristol BS10 6HZ

Friday 1:30pm to 3:30pm at
Bedminster Library, 4 Bedminster Parade, Bristol BS3 4AQ

Second Thursday of each month 10am to 12 Noon (same time as the Deaf Social Club) at
Hillside Court, Batten Rd, Bristol BS5 8NL

The team can offer home visits on any other days.

They will work with the Sensory Support Service to ensure that BSL users in Bristol have a drop-in session every day from Monday to Friday.

The Sensory Impairment Team would like to find out more about what people want from the service. To share your thoughts, please take a few minutes to answer some questions in this online survey:

For any more information, please contact the team on:

SMS text: 07775 646671
Telephone: 0117 9036648
Minicom: 0117 9224590
Fax: 0117 9224530

Affected by tinnitus? You’re not alone

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What is tinnitus?

Tinnitus is the experience of hearing sounds in the ear, which have no external source. These can be a range of different sounds such as ringing, whooshing, humming or buzzing. For some people the sounds can be continuous and for others they may come and go.

According to the British Tinnitus Association, 30% of people experience tinnitus at some point in their lives and the number of people who live with persistent tinnitus is approximately 10%.

What causes tinnitus?

The causes of tinnitus are not yet fully understood but two-thirds of people who have the condition also have a hearing loss and so this may be a factor. When there is hearing loss, the amount of signals sent to the brain change and it is thought that the hearing part of the brain then tries hard to gather more information from the ear. This extra information may create sounds, which are what we experience as tinnitus.

However, not everyone with tinnitus has hearing loss and it can also be triggered by stress, exposure to loud noises and problems such as an ear infection or wax blocking the ear.

Tinnitus Week

This week is Tinnitus Week and this year the British Tinnitus Association are highlighting the isolation that tinnitus can cause. A recent survey by the organisation revealed more that 60% of people with tinnitus feel isolated. If you are affected by the condition, please know that you are not alone and there is help and support out there.

Getting support

Start off by talking to your GP if you think you may have tinnitus. They will check your ears and refer you to a specialist for tests and support if required.

You may like to talk to other people with the condition and in Bristol there is the Bristol Tinnitus Support Group, which meets every two months in Bradley Stoke.

For more information and advice on managing tinnitus, take a look at the British Tinnitus Association website, which has a range of excellent resources available.

Workshop on hearing loss, older men and loneliness

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We are pleased to be supporting Dr Paul Willis of the University of Bristol in his research into how older men experience and combat loneliness in later life.

On 31st January we will be hosting a workshop led by Dr Willis, which will be an opportunity for older men who are Deaf or Hard of Hearing to come together with service providers to explore the issue of loneliness and social isolation.

This free workshop will be held here at the Vassall Centre between 9.45am and 1pm and lunch is provided.

BSL interpreters will be available throughout the event.

During the workshop participants will:

1. Receive an overview of emerging findings from the Older Men at the Margins Project at the University of Bristol: a 2-year research project exploring older men’s (65+ years) experiences of loneliness and social isolation from hard-to-reach or seldom heard groups (gay men who are single and living alone, men with hearing loss, men who are carers for significant others, men who are single and living alone in rural/ urban areas). The project team has completed over 100 interviews with men from these different groups living across South West and West England. The project is in collaboration with Age UK and funded by the NIHR School for Social Care Research to 2019.

2. Hear from Age UK (national charity for older people) about some of their current initiatives to combat loneliness and social isolation amongst older people in England.

3. Have an opportunity to explore and identify together current gaps in service provision in helping to reduce loneliness and social isolation amongst men with hearing loss and what new initiatives may be needed.

If you would like to take part in the workshop and share your experiences, please sign up online by going to this Eventbrite page.

NB. If you are a man 65+ years of age, your travel expenses to this event can be reimbursed. Please contact Alex Vickery by email at or telephone 0117 954 6773.

Office opening hours over Christmas and New Year

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Season’s greetings from all of us on the team at CfD.
We’re getting in the festive spirit here this week as you can see in the photo with us all dressed up in our Christmassy jumpers and hats!
We wish you a very happy Christmas and a wonderful New Year.
Photo of the five members of CfD team in Xmas hats
Please note our office and equipment resource room will be closed for the holidays between 24th December and 1st January. We look forward to working with you again when we re-open on Wednesday 2nd January.

The Sensory Impairment Team will hold their drop in session at the Vassall Centre here as usual on Thursday 20th December between 2 and 5pm. The sessions will then stop during Christmas week, so there will be no session on 27th December and the team will be here again in the New Year on Thursday 3rd January.

Come and join us at our AGM

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We warmly invite you to join us at our Annual General Meeting, which is on Thursday 22 March between 6 and 8pm.

The AGM will be held at Room 14, Veale Wasbrough Vizards LLP, Narrow Quay House, Narrow Quay, Bristol BS1 4QA.

This year we are delighted to welcome Ben Willis and Murray Holmes as our guest speakers.

Ben Willis is a lawyer and a partner at Veale Wasbrough Vizards, where he is Head of the Healthcare team. Ben will speak about his experience of becoming hard of hearing as an adult and how he has adapted to living with hearing loss.

Murray Holmes, who is a former Vice President of the British Deaf Association, will talk about his work and about current issues in the Deaf community.

During the evening we will also attend to regular AGM business and we hope you will be able to join us as we reflect on our progress over the last year and discuss our plans for the future.

Many thanks to Veale Wasbrough Vizards for kindly allowing us to host this year’s AGM at their office in central Bristol.

We look forward to seeing you there!

Call out for coffee morning volunteers

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We will soon be running fortnightly coffee mornings for Deaf and hard of hearing people in the Bristol area. We’re looking forward to launching the coffee mornings very soon and we’re now looking for volunteers to help us run these sessions, which are all about providing an opportunity for the deaf and hard of hearing community to socialise and share experiences.

The coffee mornings will be on a weekday morning at a café in central Bristol and we’re looking for volunteers who can welcome people, provide practical support and help to create a friendly relaxed environment.

Ideally we would like someone with knowledge of British Sign Language but this is not essential. Training will be provided and we can cover expenses for travel and refreshments.

If you have some free time available to get involved, we’d love to hear from you!
To find out more or to apply, please contact us by phone on 0117 9398653, by SMS text on 07749 313085 or by email at

First Contact Checklist project launched to support older people in Bristol

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A new project has been launched to ensure that older people across the city are able to get the support they need. The First Contact Checklist is designed to enable the first organisation in contact with an older person to easily refer them on to other services from which they might benefit. This could include things such as getting advice on energy bills, a benefits entitlements check or a home and fire safety assessment.

The project brings together organisations such as Avon Fire and Rescue Service, Bristol Community Health and other local advice agencies and charities, including us here at the Centre for Deaf and Hard of Hearing People (CfD). The way it works is that if, for example, a firefighter visits to check an older person’s fire alarms, they might notice that they are having difficulty hearing. They can then contact the First Contact Checklist Coordinator to arrange a referral to CfD and we can provide advice and support on managing hearing loss.

The project is an initiative of Bristol Ageing Better as part of their work developing ways of identifying isolated and lonely older people. They ran a successful pilot project in summer 2016 and the project is now being delivered by the Care Forum, which coordinates checklist referrals across Bristol.

David Melling, CfD’s CEO said:
“We are really pleased to be part of this new project, which is a very practical way to ensure that older people find out more about the services available to them and get the support they need. Many people start to lose their hearing as they got older and become more socially isolated as a result and this project is a great way to raise awareness of the support we can provide.”

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