Our mission

Our mission is to create fair access and improve the quality of life for all people with hearing loss and provide emotional and practical support for all affected by hearing loss.

This is based on our vision of
• A world where hearing loss does not equal isolation.
• A world where Deaf and hearing communities integrate into one society.
• A Bristol and South Gloucestershire where communication is no longer a barrier for those who use BSL or have an acquired hearing loss and where everyone can feel part of the vibrant community that they live in today.

Our values

Promoting equality for Deaf and Hard of Hearing people

We will remain a strong force promoting the rights and opportunities of those with hearing loss.

Respecting diversity and difference

Our services will recognise and welcome a diverse community and ensure fair access for all.

Empathy and empowerment

Our services and staff will recognise the impact of hearing loss and build a safe environment for all, involving users in all decisions and empowering them to take control of their own lives.

Accountability and transparency

The staff and board take responsibility for all actions taken and will be able to explain, clarify and justify actions.

Respect and dignity

All clients will be treated with respect and dignity and staff will act with integrity at all times.


We will ensure that no one is left out and everyone is treated equally.