Equipment Service working remotely

Our Resource Room is currently closed, and our office staff are working from home.

Our Equipment Officers are still performing home assessments, equipment installations, and equipment collections. They will be following Covid-19 guidance, wearing PPE, and keeping socially distanced where possible.

If you would like to discuss equipment or arrange an assessment, please contact us in one of the following ways:

Phone: 0345 9007830
SMS text/WhatsApp: 07545 264840

You can also use our online referral form to refer either yourself or someone you are supporting and please click here to fill in the form.

When we receive your enquiry, one of our Equipment Officers will contact you to make an assessment and discuss your needs.
If you want to communicate with our Equipment Officers in BSL, contact us to arrange an appointment time and one of our Officers can do a video call with you on WhatsApp, Skype or Zoom.

If you need new or replacement equipment but do not want us to enter your home, one of our Equipment Officers will arrange to deliver it to your door in a safe and socially distanced way. The equipment will already be set up and working and all you will have to do is plug it in.

We are always here by phone, text, email or video call for any follow up support and please do contact us if there’s anything you need.

If you know people who would benefit from our service and would like to share information with them, please click here to download a PDF of our Equipment Service leaflet.

What our clients say about us:

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…I was very satisfied with the service. The two staff were professional and easy to communicate with. They were able to explain everything clearly and quickly gave me the replacement equipment.

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Two exceptionally pleasant and helpful people – a pleasure to meet and my new doorbell is a great help. Thank you very much.