Changes to CfD services during Coronavirus outbreak

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CfD’s biggest responsibility is to protect the health and safety of our community – both customers and staff.  In order to reduce exposure to the virus we have made some changes to CfD services. 

The Government has strongly advised that those with significant health conditions should have as little social contact as possible. The list of health conditions that put people most at risk from coronavirus (COVID 19) can be found on the Public Health England website.

For BSL videos on the virus please visit the Signhealth website.

Many CfD clients are more likely to be in these groups and at a higher risk than the general population. The Government advises that people in these groups should start social distancing measures straight away.

‘Social distancing’ means reducing your contact with other people. This will help reduce the transmission of the virus. We can do this by stopping non-essential contact with other people and stopping all unnecessary travel. 

In order to protect our customers and staff: 

All home equipment visits will stop temporarily

We have taken the decision to stop all home visits for the equipment service. This will begin on 18th March 2020 and will last two weeks. We will then decide whether we need to continue to stop home visits and let you know. 

The CfD office and equipment resource room is closed to the public

From 18th March 2020 our offices and resource room will be closed to the public. This will last two weeks. We will then decide if we need to continue this and let you know.  

During this time many of our staff will be working from home. We are also making sure any staff with symptoms of the Coronavirus are staying at home and self-isolating. We can still be contacted by phone or email if needed.

Our coffee mornings have stopped temporarily

So that our members, their families and our staff and volunteers can follow the advice around self-isolating and social distancing, we have taken the difficult decision to stop our coffee mornings. This will begin on 18th March 2020 and will last two weeks. We will then decide whether we need to continue to stop group sessions and let you know.  

All other events such as the Arnolfini BSL tour and Dementia meeting have been cancelled.


With advice from the Charity Commission and the National Government we have made the decision to postpose our AGM from April until September/October. Our accounts are now live and you can view them on the Charity Commission website.

Thank you for helping us to provide your support in the safest way possible. 

We will keep in touch with any updates to CfD services, Local Authority support or advice on keeping safe. Please keep an eye on our website as well as our Facebook and Twitter pages for further information.

Stay safe and if you have any questions please contact us by phone on 0117 9398653, by SMS text or Facetime on 07749 313085 or by email at

David Melling
Centre for Deaf and Hard of Hearing People

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