Adult audiology procedures during Coronavirus isolation

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Please be aware that Adult Audiology has stopped all face to face outpatient appointments due to the requirements for social distancing during the Coronavirus. The team will have a reduced service for urgent essential repairs to existing patient’s hearing aids.

If you need an urgent essential repair, please book an appointment by calling 0117 342 5854 (option 2 only) or email

Please click on this link to go to a page on the audiology department website which has videos giving instructions on cleaning and inserting hearing aids.

There are also useful videos on the C2 hear website.

Sensory Impairment Team offer support by video

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Bristol City Council’s Sensory Impairment Team provides support with:
• Translating letters from English to BSL
• Phoning and booking appointments
• Advice with paying bills or finding out more information from service providers
• Contacting any services you need to access

Due to Coronavirus, drop in sessions will no longer be available at the usual locations such as Bedminster library and Bristol Community Links South.

Instead the team will provide live video support sessions during the following times:
Monday 10am to 12pm
Wednesday 10am to 12pm
Friday 1.30pm to 3.30pm

They will use Zoom video to allow two or three-way conversations. You will need a laptop with a webcam, tablet or smart-mobile with access to the internet. You will then need to accept the Zoom invitation to an online meeting. Zoom is a confidential and secure video call system.

To book an online appointment, please email and the team will arrange a suitable time for the online meeting to take place.

If you are unable to use email, you can text Trish on 07795 445836 or Iain on 07720 275644 to arrange for a video support session via Zoom.

Please click on this link to see this information in a BSL video.

If you need to contact the health services, NHS 111 have a BSL video relay service you can use:
If you would like to know more about Coronavirus in BSL, please look at the Signhealth website:

If you still don’t understand Coronavirus and need further explanation in BSL, please contact us and we can arrange a video support session to help you to understand all the current information.

Changes to CfD services during Coronavirus outbreak

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CfD’s biggest responsibility is to protect the health and safety of our community – both customers and staff.  In order to reduce exposure to the virus we have made some changes to CfD services. 

The Government has strongly advised that those with significant health conditions should have as little social contact as possible. The list of health conditions that put people most at risk from coronavirus (COVID 19) can be found on the Public Health England website.

For BSL videos on the virus please visit the Signhealth website.

Many CfD clients are more likely to be in these groups and at a higher risk than the general population. The Government advises that people in these groups should start social distancing measures straight away.

‘Social distancing’ means reducing your contact with other people. This will help reduce the transmission of the virus. We can do this by stopping non-essential contact with other people and stopping all unnecessary travel. 

In order to protect our customers and staff: 

All home equipment visits will stop temporarily

We have taken the decision to stop all home visits for the equipment service. This will begin on 18th March 2020 and will last two weeks. We will then decide whether we need to continue to stop home visits and let you know. 

The CfD office and equipment resource room is closed to the public

From 18th March 2020 our offices and resource room will be closed to the public. This will last two weeks. We will then decide if we need to continue this and let you know.  

During this time many of our staff will be working from home. We are also making sure any staff with symptoms of the Coronavirus are staying at home and self-isolating. We can still be contacted by phone or email if needed.

Our coffee mornings have stopped temporarily

So that our members, their families and our staff and volunteers can follow the advice around self-isolating and social distancing, we have taken the difficult decision to stop our coffee mornings. This will begin on 18th March 2020 and will last two weeks. We will then decide whether we need to continue to stop group sessions and let you know.  

All other events such as the Arnolfini BSL tour and Dementia meeting have been cancelled.


With advice from the Charity Commission and the National Government we have made the decision to postpose our AGM from April until September/October. Our accounts are now live and you can view them on the Charity Commission website.

Thank you for helping us to provide your support in the safest way possible. 

We will keep in touch with any updates to CfD services, Local Authority support or advice on keeping safe. Please keep an eye on our website as well as our Facebook and Twitter pages for further information.

Stay safe and if you have any questions please contact us by phone on 0117 9398653, by SMS text or Facetime on 07749 313085 or by email at

David Melling
Centre for Deaf and Hard of Hearing People

Update on coffee mornings

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With concern about the Coronavirus, we are cancelling our coffee mornings for the time being.

The safety of everyone involved with CfD is our number one priority and we think it is better to be cautious. We will miss seeing you all and will post an update about when we can meet again as soon as the situation improves.

We are following the information about the Coronavirus closely and will provide further updates regarding the rest of our services soon.

Look after yourselves and if you want information about Coronavirus in BSL, please visit the Signhealth website.

If you are in any way worried that you might have Coronavirus, please contact NHS 111. You can access this service in BSL via Interpreter Now or use NHS 24 online services.

Make new friends at Deaf Night Out

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Would you like to make some new friends and enjoy a good night out?

Deaf Night Out is a new social group for Deaf and Hard of Hearing people in Bristol, which meets for a regular gathering at accessible venues around the city centre.

The group are currently working on a plan for the next few months and new dates will be announced soon. Please watch this space! We will post new details here on the CfD website and our social media pages.

If you’re on Facebook, check out the Deaf Night Out group which you can join to also follow updates.

Arnolfini exhibition tour with BSL interpretation – event CANCELLED

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We have been working in partnership with the Arnolfini to arrange a BSL interpreted tour of their current exhibitions.
The event we had arranged for this Saturday 21 March has now been cancelled due to the situation with the Coronavirus.

Please see the Arnolfini website for their closure announcement.

Everything is changing very fast at the moment as we work to respond to this situation. The health and safety of our community is our biggest priority and we will post updates here on our website and on our social media channels to keep you informed about other changes to our activities and services.

For the latest information about the Coronavirus, please visit the Public Health England website.

For information about the Coronavirus in BSL, please visit this page of the Signhealth website.

Dementia and the Deaf community

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We are working with the Deaf Studies Trust to host a further information event about dementia and the Deaf community. Please join us:

between 6 – 8pm, Tuesday 11 February

at the Vassall Centre, Gill Avenue, Fishponds, Bristol, BS16 2QQ

Staff from the Carers Support Centre will be there to share information about their service and explain:

  • what support you can have if you care for someone
  • grants from the local authority
  • relief care if you have to go out and leave your partner for a while

We hope to set up a deaf carers group so that people can share ideas.

This event will be chaired by Clark Denmark.

BSL-English interpreters provided.

Tea and coffee will be available.

All welcome. No need to book – just turn up!

For more information, please contact Jim Kyle of the Deaf Studies Trust.

Coffee mornings for Deaf and Hard of Hearing people

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We run a regular coffee morning for Deaf and Hard of Hearing people in the Bristol area on the first and third Tuesday of the month.

We usually meet between 10.30am and 12.30pm at the Watershed on Bristol’s harbourside.

Unfortunately because of concern about the Coronavirus, we are cancelling our coffee mornings for the time being.

The safety of everyone involved with CfD is our number one priority and we think it is better to be cautious. We will miss seeing you all and will post an update about when we can meet again as soon as the situation improves.

Office opening hours over Christmas and New Year

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Season’s greetings from all of us on the team at CfD.

Please note our office and equipment resource room will be closed for the holidays between 24th December and 2nd January. We look forward to working with you again when we re-open on Thursday 2nd January 2020.

Our equipment drop-in sessions at the We Care showroom will also stop for the holidays and will begin again in the New Year on Wednesday 8th January.

We wish you a very happy Christmas and a wonderful New Year.

Election manifestos in BSL

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Thinking about which party to vote for in the General Election on Thursday?

There’s a summary about the policies on this website:…/who-should-i-vote-for-the-uk-…

and here are links to BSL versions of each party’s manifesto:







No BSL here but there’s an easy read version at:

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